266 lines
8.4 KiB
JSON
266 lines
8.4 KiB
JSON
{
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"id": "0H2mo5k35e0nzMEE",
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"meta": {
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"instanceId": "2e2d423885cf86d4b5420a96c93cd261c847d0419e9bb242fa12caf4a4c298c3",
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"templateCredsSetupCompleted": true
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},
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"name": "New Ticket Alerts to Teams",
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"tags": [],
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"nodes": [
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{
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"id": "80c29a2a-c005-4a19-a71e-3e862a4f9b49",
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"name": "Schedule Trigger",
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"type": "n8n-nodes-base.scheduleTrigger",
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"position": [
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-120,
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540
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],
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"parameters": {
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"rule": {
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"interval": [
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{
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"field": "cronExpression",
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"expression": "*/1 8-16 * * 1-5"
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}
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]
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}
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},
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"typeVersion": 1.1
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},
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{
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"id": "24b7e81c-51ea-4a0f-9684-e5aef53021ad",
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"name": "Add Filterable Parameter",
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"type": "n8n-nodes-base.code",
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"position": [
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460,
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460
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],
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"parameters": {
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"jsCode": "for (const item of $input.all()) {\n // Assuming 'id' is the field with the Connectwise Ticket ID\n // Convert 'id' to a string to ensure it has quotes in the JSON output\n item.json.id = item.json.id.toString();\n\n // If 'filterOnThis' is another field you want to set with the id as a string\n item.json.FilterOnThis = item.json.id;\n\n // ... any other operations you want to perform on each item\n}\n\nreturn $input.all();"
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},
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"typeVersion": 2
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},
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{
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"id": "1ab5a549-34a2-4bed-9c4c-9c268bf04e0d",
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"name": "Query Database",
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"type": "n8n-nodes-base.redis",
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"position": [
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460,
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620
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],
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"parameters": {
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"key": "={{ $json.id.toString() }}",
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"keyType": "string",
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"options": {},
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"operation": "get",
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"propertyName": "=Tickets"
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},
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"credentials": {
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"redis": {
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"id": "nm82iTY9aRTp8ZQm",
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"name": "Redis-Dispatch"
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}
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},
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"typeVersion": 1,
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"alwaysOutputData": true
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},
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{
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"id": "c6f3bb14-3385-4b5a-95b1-f0ac787d056a",
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"name": "Filter Out Tickets that have already been sent",
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"type": "n8n-nodes-base.merge",
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"position": [
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780,
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540
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],
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"parameters": {
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"mode": "combine",
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"options": {
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"fuzzyCompare": true
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},
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"joinMode": "keepNonMatches",
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"mergeByFields": {
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"values": [
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{
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"field1": "FilterOnThis",
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"field2": "Tickets"
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}
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]
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},
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"outputDataFrom": "input1"
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},
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"typeVersion": 2.1
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},
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{
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"id": "18bb4e45-cfaf-47b7-88fa-4edb316f05d5",
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"name": "Get New Tickets",
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"type": "n8n-nodes-base.httpRequest",
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"position": [
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180,
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540
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],
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"parameters": {
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"url": "https://na.myconnectwise.net/v4_6_release/apis/3.0/service/tickets?conditions=(status/name=\"New\" or status/name=\"New (email)\" or status/name=\"New (portal)\") and (board/id=25 or board/id=26 or board/id=1 or board/id=28) and parentTicketId=null&PageSize=999",
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"options": {},
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"sendHeaders": true,
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"authentication": "genericCredentialType",
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"genericAuthType": "httpHeaderAuth",
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"headerParameters": {
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"parameters": [
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{
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"name": "clientId",
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"value": "934a9a6d-480a-4502-ab77-46bd80b368d7"
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}
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]
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}
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},
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"credentials": {
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"httpHeaderAuth": {
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"id": "MlbbiZdsGxeWRyMH",
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"name": "Header Auth account"
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}
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},
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"typeVersion": 4.1
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},
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{
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"id": "5a827e46-b257-4078-ba1f-a27bfba7cb02",
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"name": "Combine like Companies",
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"type": "n8n-nodes-base.code",
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"position": [
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1040,
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620
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],
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"parameters": {
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"jsCode": "// would need to be adapted to your specific data structure.\nreturn Object.values(items.reduce((accumulator, current) => {\n const siteName = current.json.siteName; // assuming 'siteName' is the common property\n const companyName = current.json.company; // replace with the correct path to the company name\n const ticketType = current.json.recordType; // replace with the correct path to the ticket type\n\n // Use a combined key of siteName and companyName to group tickets\n const groupKey = `${siteName} - ${companyName}`;\n\n if (!accumulator[groupKey]) {\n accumulator[groupKey] = {\n siteName,\n companyName,\n ticketType,\n tickets: []\n };\n }\n\n // Create a string that combines the ticket number and summary with a <br> for HTML line breaks\n const ticketInfo = `${current.json.id}: ${current.json.summary}<br>`;\n accumulator[groupKey].tickets.push(ticketInfo);\n\n // If ticketType is not consistent within the same groupKey, handle accordingly\n if (!accumulator[groupKey].ticketType) {\n accumulator[groupKey].ticketType = ticketType;\n } else if (accumulator[groupKey].ticketType !== ticketType) {\n // Handle the case where different ticket types exist within the same groupKey\n accumulator[groupKey].ticketType += `, ${ticketType}`;\n }\n\n return accumulator;\n}, {})).map(group => {\n // Join the tickets array into a single string, separating each ticket with an empty string (effectively nothing)\n const ticketsString = group.tickets.join('');\n\n // Return the final object structure, with each property as needed\n return {\n siteName: group.siteName,\n companyName: group.companyName,\n ticketType: group.ticketType,\n tickets: ticketsString // This is now a single string with <br> as separators\n };\n});\n"
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},
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"typeVersion": 2
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},
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{
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"id": "0a69f405-cb56-4cb5-b56c-9015602376eb",
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"name": "Teams to Dispatch",
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"type": "n8n-nodes-base.microsoftTeams",
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"position": [
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1320,
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540
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],
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"parameters": {
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"chatId": "19:3a9ec7df-5b99-4311-9a78-61ac2192da07_449d57c9-64d0-496f-ad07-147a6b388a32@unq.gbl.spaces",
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"message": "=Hey Dispatch Team!, A new {{ $json.ticketType }} has come in.<br><br> <strong>Ticket:</strong> {{ $json.tickets }} <strong>Company: </strong> {{ $json.companyName.name }}",
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"options": {},
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"resource": "chatMessage",
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"messageType": "html"
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},
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"credentials": {
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"microsoftTeamsOAuth2Api": {
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"id": "9eUxYgQYNgePrgUD",
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"name": "Microsoft Teams account"
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}
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},
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"typeVersion": 1.1
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},
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{
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"id": "59beaef0-77af-4ae2-a68d-43313e933a10",
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"name": "Log in Redis",
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"type": "n8n-nodes-base.redis",
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"position": [
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1040,
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460
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],
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"parameters": {
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"key": "={{ $json.id }}",
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"value": "={{ $json.id }}",
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"operation": "set"
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},
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"credentials": {
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"redis": {
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"id": "nm82iTY9aRTp8ZQm",
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"name": "Redis-Dispatch"
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}
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},
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"typeVersion": 1
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}
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],
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"active": true,
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"pinData": {},
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"settings": {
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"executionOrder": "v1"
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},
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"versionId": "ab7ae9df-5adf-4be4-8c56-39b433641673",
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"connections": {
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"Query Database": {
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"main": [
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[
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{
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"node": "Filter Out Tickets that have already been sent",
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"type": "main",
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"index": 1
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}
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]
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]
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},
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"Get New Tickets": {
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"main": [
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[
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{
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"node": "Query Database",
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"type": "main",
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"index": 0
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},
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{
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"node": "Add Filterable Parameter",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Schedule Trigger": {
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"main": [
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[
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{
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"node": "Get New Tickets",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Combine like Companies": {
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"main": [
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[
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{
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"node": "Teams to Dispatch",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Add Filterable Parameter": {
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"main": [
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[
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{
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"node": "Filter Out Tickets that have already been sent",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Filter Out Tickets that have already been sent": {
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"main": [
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[
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{
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"node": "Combine like Companies",
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"type": "main",
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"index": 0
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},
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{
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"node": "Log in Redis",
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"type": "main",
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"index": 0
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}
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]
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]
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}
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}
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} |