n8n-workflows/workflows/4_Zammad_Open_Tickets.json

{
  "id": 4,
  "name": "Zammad Open Tickets",
  "nodes": [
    {
      "name": "On clicking 'execute'",
      "type": "n8n-nodes-base.manualTrigger",
      "position": [
        -40,
        340
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "name": "Ticket Filtering",
      "type": "n8n-nodes-base.function",
      "notes": "Filter tickets by status.",
      "position": [
        400,
        460
      ],
      "parameters": {
        "functionCode": "let newTickets = 0\nlet openTickets = 0\nlet pendingReminder = 0\nlet pendingClose = 0\n\nfor (let i = 0; i < items.length; i++) {\n  const ticket = items[i]\n  if (ticket.json.state_id === 1) {\n    newTickets++\n  }\n  if (ticket.json.state_id === 2) {\n    openTickets++\n  }\n  if (ticket.json.state_id === 3) {\n    pendingReminder++\n  }\n  if (ticket.json.state_id === 7) {\n    pendingClose++\n  }\n}\n\nreturn [{\n  json: {\n    \"new\": newTickets,\n    open: openTickets,\n    pendingReminder: pendingReminder,\n    pendingClose: pendingClose\n  }\n}];"
      },
      "executeOnce": true,
      "notesInFlow": true,
      "typeVersion": 1
    },
    {
      "name": "List Tickets",
      "type": "n8n-nodes-base.zammad",
      "notes": "Get all tickets.",
      "position": [
        200,
        460
      ],
      "parameters": {
        "resource": "ticket",
        "operation": "getAll",
        "returnAll": true
      },
      "credentials": {
        "zammadTokenAuthApi": {
          "id": "7",
          "name": "Zammad Token Auth account"
        }
      },
      "notesInFlow": true,
      "typeVersion": 1
    },
    {
      "name": "Notify for Standup",
      "type": "n8n-nodes-base.zulip",
      "notes": "Sends a summary to customer support stream.",
      "position": [
        580,
        460
      ],
      "parameters": {
        "topic": "=tickets",
        "stream": "=customer support",
        "content": "=:ticket: Support Tickets Summary:\n* Open: {{$node[\"Ticket Filtering\"].json[\"open\"]}}\n* New:{{$node[\"Ticket Filtering\"].json[\"new\"]}}\n* Pending Close {{$node[\"Ticket Filtering\"].json[\"pendingClose\"]}}\n* Pending Reminder {{$node[\"Ticket Filtering\"].json[\"pendingReminder\"]}}",
        "operation": "sendStream"
      },
      "credentials": {
        "zulipApi": {
          "id": "1",
          "name": "Zulip n8n Bot"
        }
      },
      "executeOnce": true,
      "notesInFlow": true,
      "typeVersion": 1
    },
    {
      "name": "Standup Cron",
      "type": "n8n-nodes-base.cron",
      "notes": "Daily stand-up open days.",
      "position": [
        -40,
        560
      ],
      "parameters": {
        "triggerTimes": {
          "item": [
            {
              "mode": "custom",
              "cronExpression": "0 30 8 * * 1-5"
            }
          ]
        }
      },
      "executeOnce": true,
      "notesInFlow": true,
      "typeVersion": 1
    }
  ],
  "active": true,
  "settings": {},
  "connections": {
    "List Tickets": {
      "main": [
        [
          {
            "node": "Ticket Filtering",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Standup Cron": {
      "main": [
        [
          {
            "node": "List Tickets",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Ticket Filtering": {
      "main": [
        [
          {
            "node": "Notify for Standup",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "On clicking 'execute'": {
      "main": [
        [
          {
            "node": "List Tickets",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}