n8n-workflows/workflows/AI Customer feedback sentiment analysis.json

{
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  "nodes": [
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      "name": "Sticky Note2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      ],
      "parameters": {
        "width": 253,
        "height": 342,
        "content": "## Send customer feedback to OpenAI for sentiment analysis"
      },
      "typeVersion": 1
    },
    {
      "id": "6962ea41-7d15-4932-919f-21ac94fa1269",
      "name": "Sticky Note3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1960,
        1180
      ],
      "parameters": {
        "width": 253,
        "height": 342,
        "content": "## Add new feedback to google sheets"
      },
      "typeVersion": 1
    },
    {
      "id": "4c8a8984-2d8e-4139-866b-6f3536aced07",
      "name": "Sticky Note4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      ],
      "parameters": {
        "width": 1407,
        "height": 254,
        "content": "## Instructions\n1. Connect Google sheets\n2. Connect your OpenAi account (api key + org Id)\n3. Create a customer feedback form, use an existing one or use the one below as example. \nAll set!\n\n\n- Here is the example google sheet being used in this workflow: https://docs.google.com/spreadsheets/d/1omWdRbiT6z6GNZ6JClu9gEsRhPQ6J0EJ2yXyFH9Zng4/edit?usp=sharing. You can download it to your account."
      },
      "typeVersion": 1
    },
    {
      "id": "d43a9574-626d-4817-87ba-d99bdd6f41dc",
      "name": "Sticky Note5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        800,
        1160
      ],
      "parameters": {
        "width": 253,
        "height": 342,
        "content": "## Feedback form is submitted"
      },
      "typeVersion": 1
    },
    {
      "id": "76dab2dc-935f-416e-91aa-5a1b7017ec1b",
      "name": "Sticky Note6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1600,
        1180
      ],
      "parameters": {
        "width": 253,
        "height": 342,
        "content": "## Merge form data and OpenAI result"
      },
      "typeVersion": 1
    },
    {
      "id": "9772eac1-8df2-4305-9b2c-265d3c5a9a4a",
      "name": "Add customer feedback to Google Sheets",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        2020,
        1320
      ],
      "parameters": {
        "columns": {
          "value": {
            "Category": "={{ $json['What is your feedback about?'] }}",
            "Sentiment": "={{ $json.text }}",
            "Timestamp": "={{ $json.submittedAt }}",
            "Entered by": "=Form",
            "Customer Name": "={{ $json.Name }}",
            "Customer contact": "={{ $json['How do we get in touch with you?'] }}",
            "Customer Feedback": "={{ $json['Your feedback'] }}"
          },
          "schema": [
            {
              "id": "Timestamp",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Timestamp",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Category",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Category",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Customer Feedback",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Customer Feedback",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Customer Name",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Customer Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Customer contact",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Customer contact",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Entered by",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Entered by",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Urgent?",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Urgent?",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Sentiment",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Sentiment",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": []
        },
        "options": {},
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1omWdRbiT6z6GNZ6JClu9gEsRhPQ6J0EJ2yXyFH9Zng4/edit#gid=0",
          "cachedResultName": "Sheet1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1omWdRbiT6z6GNZ6JClu9gEsRhPQ6J0EJ2yXyFH9Zng4",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1omWdRbiT6z6GNZ6JClu9gEsRhPQ6J0EJ2yXyFH9Zng4/edit?usp=drivesdk",
          "cachedResultName": "CustomerFeedback"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "3",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.1
    },
    {
      "id": "12084971-c81b-4a0e-814e-120867562642",
      "name": "Merge sentiment with form content",
      "type": "n8n-nodes-base.merge",
      "position": [
        1680,
        1320
      ],
      "parameters": {
        "mode": "combine",
        "options": {},
        "combinationMode": "multiplex"
      },
      "typeVersion": 2.1
    },
    {
      "id": "235edf5b-7724-4712-8dc5-d8327a0620b8",
      "name": "Classify feedback with OpenAI",
      "type": "n8n-nodes-base.openAi",
      "position": [
        1280,
        1180
      ],
      "parameters": {
        "prompt": "=Classify the sentiment in the following customer feedback: {{ $json['Your feedback'] }}",
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "s2iucY0IctjYNbrb",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "af4b22aa-0925-40b1-a9ac-298f9745a98e",
      "name": "Submit form with customer feedback",
      "type": "n8n-nodes-base.formTrigger",
      "position": [
        860,
        1340
      ],
      "webhookId": "e7bf682e-48e8-40de-9815-cd180cdd1480",
      "parameters": {
        "options": {
          "formSubmittedText": "Your response has been recorded"
        },
        "formTitle": "Customer Feedback",
        "formFields": {
          "values": [
            {
              "fieldLabel": "Name",
              "requiredField": true
            },
            {
              "fieldType": "dropdown",
              "fieldLabel": "What is your feedback about?",
              "fieldOptions": {
                "values": [
                  {
                    "option": "Product"
                  },
                  {
                    "option": "Service"
                  },
                  {
                    "option": "Other"
                  }
                ]
              },
              "requiredField": true
            },
            {
              "fieldType": "textarea",
              "fieldLabel": "Your feedback",
              "requiredField": true
            },
            {
              "fieldLabel": "How do we get in touch with you?"
            }
          ]
        },
        "formDescription": "Please give feedback about our company orproducts."
      },
      "typeVersion": 1
    }
  ],
  "connections": {
    "Classify feedback with OpenAI": {
      "main": [
        [
          {
            "node": "Merge sentiment with form content",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Merge sentiment with form content": {
      "main": [
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          {
            "node": "Add customer feedback to Google Sheets",
            "type": "main",
            "index": 0
          }
        ]
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    },
    "Submit form with customer feedback": {
      "main": [
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            "node": "Classify feedback with OpenAI",
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}