349 lines
13 KiB
JSON
349 lines
13 KiB
JSON
{
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"meta": {
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"instanceId": "03e9d14e9196363fe7191ce21dc0bb17387a6e755dcc9acc4f5904752919dca8"
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},
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"nodes": [
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{
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"id": "eece2f27-2a2f-4207-a756-c3b8062c0028",
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"name": "Webhook",
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"type": "n8n-nodes-base.webhook",
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"position": [
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0,
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0
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],
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"webhookId": "f6ec2074-6c23-410e-ad31-ac1eaf7381ad",
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"parameters": {
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"path": "f6ec2074-6c23-410e-ad31-ac1eaf7381ad",
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"options": {},
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"httpMethod": "POST",
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"responseMode": "responseNode"
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},
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"typeVersion": 2
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},
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{
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"id": "3a710d14-a56b-4a9a-a30a-f298de68d92b",
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"name": "Extract Incident ID from Response",
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"type": "n8n-nodes-base.set",
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"position": [
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200,
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0
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],
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"parameters": {
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"options": {},
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"assignments": {
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"assignments": [
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{
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"id": "38125eed-d2ab-4a69-b48f-97cb8d1905b1",
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"name": "incident_id",
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"type": "string",
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"value": "={{ $json.body.text }}"
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}
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]
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}
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},
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"typeVersion": 3.4
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},
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{
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"id": "cf285efd-f722-4c26-9b64-0b91206c739c",
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"name": "Search For Incident in ServiceNow",
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"type": "n8n-nodes-base.serviceNow",
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"onError": "continueRegularOutput",
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"position": [
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440,
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0
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],
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"parameters": {
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"options": {
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"sysparm_query": "=GOTOnumber={{ $json.incident_id }}",
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"sysparm_display_value": "true"
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},
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"resource": "incident",
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"operation": "getAll",
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"authentication": "basicAuth"
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},
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"credentials": {
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"serviceNowBasicApi": {
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"id": "wjkWiUNQxo5PzTIb",
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"name": "ServiceNow Basic Auth account"
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}
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},
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"typeVersion": 1,
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"alwaysOutputData": true
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},
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{
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"id": "84fbfbe2-e922-439e-aa33-7c70ebc2215d",
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"name": "Send Incident Details to Slack",
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"type": "n8n-nodes-base.respondToWebhook",
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"position": [
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960,
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180
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],
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"parameters": {
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"options": {
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"responseCode": 200,
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"responseHeaders": {
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"entries": [
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{
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"name": "Content-Type",
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"value": "application/json"
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}
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]
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}
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},
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"respondWith": "json",
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"responseBody": "={\n \"response_type\": \"in_channel\",\n \"blocks\": [\n {\n \"type\": \"header\",\n \"text\": {\n \"type\": \"plain_text\",\n \"text\": \"ServiceNow Incident Notification\",\n \"emoji\": true\n }\n },\n {\n \"type\": \"section\",\n \"fields\": [\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Incident ID:*\\n{{ $('Search For Incident in ServiceNow').item.json.number }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Description:*\\n{{ $('Search For Incident in ServiceNow').item.json.short_description }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Severity:*\\n{{ $('Search For Incident in ServiceNow').item.json.severity }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Caller:*\\n{{ $('Search For Incident in ServiceNow').item.json.caller_id.display_value }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Priority:*\\n{{ $('Search For Incident in ServiceNow').item.json.priority }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*State:*\\n{{ $('Search For Incident in ServiceNow').item.json.incident_state }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Category:*\\n{{ $('Search For Incident in ServiceNow').item.json.category }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Date Opened:*\\n{{ $('Search For Incident in ServiceNow').item.json.opened_at }}\"\n }\n ]\n },\n {\n \"type\": \"actions\",\n \"elements\": [\n {\n \"type\": \"button\",\n \"text\": {\n \"type\": \"plain_text\",\n \"text\": \"View Incident\",\n \"emoji\": true\n },\n \"url\": \"https://dev206761.service-now.com/nav_to.do?uri=incident.do?sys_id={{ $('Search For Incident in ServiceNow').item.json.sys_id }}\",\n \"action_id\": \"view_incident\"\n }\n ]\n }\n ]\n}"
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},
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"typeVersion": 1.1
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},
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{
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"id": "2bfefc69-8b4e-4bc2-8fea-1216aa95e58b",
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"name": "Notify User no Incident was Found",
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"type": "n8n-nodes-base.respondToWebhook",
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"position": [
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960,
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0
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],
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"parameters": {
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"options": {
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"responseCode": 200,
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"responseHeaders": {
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"entries": [
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{
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"name": "Content-Type",
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"value": "application/json"
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}
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]
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}
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},
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"respondWith": "json",
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"responseBody": "={\n\t\"blocks\": [\n\t\t{\n\t\t\t\"type\": \"section\",\n\t\t\t\"text\": {\n\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\"text\": \":warning: No incident was found with that ID. Please double check and try again. :warning:\"\n\t\t\t}\n\t\t}\n\t]\n}"
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},
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"typeVersion": 1.1
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},
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{
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"id": "47e3fdb0-9824-4b95-b794-972adadcfe5c",
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"name": "Notify User of Error with ServiceNow",
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"type": "n8n-nodes-base.respondToWebhook",
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"position": [
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960,
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-180
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],
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"parameters": {
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"options": {
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"responseCode": 200,
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"responseHeaders": {
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"entries": [
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{
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"name": "Content-Type",
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"value": "application/json"
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}
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]
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}
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},
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"respondWith": "json",
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"responseBody": "={\n\t\"blocks\": [\n\t\t{\n\t\t\t\"type\": \"section\",\n\t\t\t\"text\": {\n\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\"text\": \":rotating_light: Issue connecting to ServiceNow. Please investigate in n8n. :rotating_light:\"\n\t\t\t}\n\t\t}\n\t]\n}"
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},
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"typeVersion": 1.1
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},
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{
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"id": "a64be48f-c318-41f0-950f-d5c545b56001",
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"name": "Sticky Note12",
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"type": "n8n-nodes-base.stickyNote",
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"position": [
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-60,
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-400
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],
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"parameters": {
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"color": 7,
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"width": 431.79628558910616,
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"height": 756.5967348425984,
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"content": "\n## Receive Slack Webhook Slash Command\n\nThis section begins with the `Webhook` node, which listens for incoming Slack Slash Command requests. When triggered, it extracts the incident ID from the request payload using the `Extract Incident ID from Response` node. The incident ID is then passed forward for further processing. This setup allows users to initiate ServiceNow incident lookups directly from Slack.\n"
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},
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"typeVersion": 1
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},
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{
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"id": "1434eb2a-5a9c-47f4-9e69-abaca2047c65",
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"name": "Sticky Note2",
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"type": "n8n-nodes-base.stickyNote",
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"position": [
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378.80172279482787,
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-402.30436380125093
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],
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"parameters": {
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"color": 7,
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"width": 390.19827720517213,
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"height": 753.3043638012509,
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"content": "\n## Search ServiceNow for Incident\n\nIn this section, the `Search For Incident in ServiceNow` node queries the ServiceNow platform using the extracted incident ID. If the query returns a valid incident, the details are prepared for the Slack response. If no incident is found, the workflow routes this outcome for a corresponding Slack notification. The `Parse ServiceNow Response` node evaluates the outcome of the ServiceNow query. This ensures accurate and responsive communication with ServiceNow.\n"
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},
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"typeVersion": 1
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},
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{
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"id": "b5a063f6-3676-4ff0-b1ca-944e8285db0d",
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"name": "Sticky Note11",
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"type": "n8n-nodes-base.stickyNote",
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"position": [
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777,
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-646.1743824166542
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],
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"parameters": {
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"color": 7,
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"width": 448,
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"height": 998.1743824166542,
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"content": "\n## Respond to Slack Webhook\n\nBased on the ServiceNow result:\n- The `Send Incident Details to Slack` node formats and sends detailed incident information to Slack.\n- The `Notify User no Incident was Found` node sends a user-friendly notification indicating the incident ID was invalid.\n- The `Notify User of Error with ServiceNow` node alerts the user if the ServiceNow connection fails.\nThis ensures users receive the right response for every scenario, enabling seamless incident management directly from Slack.\n"
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},
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"typeVersion": 1
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},
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{
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"id": "907e9461-2cf8-4c2a-8d25-38a319861937",
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"name": "Parse ServiceNow Response",
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"type": "n8n-nodes-base.switch",
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"position": [
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640,
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0
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],
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"parameters": {
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"rules": {
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"values": [
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{
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"outputKey": "ServiceNow Error",
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"conditions": {
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"options": {
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"version": 2,
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"leftValue": "",
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"caseSensitive": true,
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"typeValidation": "strict"
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},
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"combinator": "and",
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"conditions": [
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{
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"operator": {
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"type": "string",
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"operation": "exists",
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"singleValue": true
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},
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"leftValue": "={{ $json.error }}",
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"rightValue": ""
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}
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]
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},
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"renameOutput": true
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},
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{
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"outputKey": "Incident Not Found",
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"conditions": {
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"options": {
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"version": 2,
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"leftValue": "",
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"caseSensitive": true,
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"typeValidation": "strict"
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},
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"combinator": "and",
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"conditions": [
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{
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"id": "6d9ff397-8bb6-41df-979c-4eb7ef16bfc1",
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"operator": {
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"type": "string",
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"operation": "notExists",
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"singleValue": true
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},
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"leftValue": "={{ $json.number }}",
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"rightValue": ""
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}
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]
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},
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"renameOutput": true
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},
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{
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"outputKey": "Incident Found",
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"conditions": {
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"options": {
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"version": 2,
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"leftValue": "",
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"caseSensitive": true,
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"typeValidation": "strict"
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},
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"combinator": "and",
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"conditions": [
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{
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"id": "aed034ac-8a45-44d5-9734-813a36aeadaa",
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"operator": {
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"type": "string",
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"operation": "exists",
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"singleValue": true
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},
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"leftValue": "={{ $json.number }}",
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"rightValue": ""
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}
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]
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},
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"renameOutput": true
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}
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]
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},
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"options": {}
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},
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"typeVersion": 3.2
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}
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],
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"pinData": {},
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"connections": {
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"Webhook": {
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"main": [
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[
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{
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"node": "Extract Incident ID from Response",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Parse ServiceNow Response": {
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"main": [
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[
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{
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"node": "Notify User of Error with ServiceNow",
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"type": "main",
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"index": 0
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}
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],
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[
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{
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"node": "Notify User no Incident was Found",
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"type": "main",
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"index": 0
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}
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],
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[
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{
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"node": "Send Incident Details to Slack",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Extract Incident ID from Response": {
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"main": [
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[
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{
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"node": "Search For Incident in ServiceNow",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Search For Incident in ServiceNow": {
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"main": [
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[
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{
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"node": "Parse ServiceNow Response",
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"type": "main",
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"index": 0
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}
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]
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]
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}
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}
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} |