n8n-workflows/workflows/0280_Zendesk_Jira_Create_Webhook.json

{
  "meta": {
    "instanceId": "237600ca44303ce91fa31ee72babcdc8493f55ee2c0e8aa2b78b3b4ce6f70bd9"
  },
  "nodes": [
    {
      "id": "b374f136-0050-40ea-b889-03c1e20a161e",
      "name": "IF",
      "type": "n8n-nodes-base.if",
      "position": [
        1000,
        300
      ],
      "parameters": {
        "conditions": {
          "string": [
            {
              "value1": "={{$node[\"Determine\"].json[\"Jira issue key\"]}}",
              "operation": "isNotEmpty"
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "id": "52e85300-9a2f-45e9-973e-0fda49a50bf1",
      "name": "Create issue",
      "type": "n8n-nodes-base.jira",
      "position": [
        1180,
        400
      ],
      "parameters": {
        "project": "10000",
        "summary": "={{$node[\"Get ticket\"].json[\"subject\"]}}",
        "issueType": "10003",
        "additionalFields": {
          "description": "=See Zendesk issue at: https://n8n.zendesk.com/agent/tickets/{{$node[\"Get ticket\"].json[\"id\"]}}"
        }
      },
      "credentials": {
        "jiraSoftwareCloudApi": {
          "id": "23",
          "name": "[UPDATE ME]"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "85c93002-95d3-434d-b9e9-10ef714432b1",
      "name": "Update ticket",
      "type": "n8n-nodes-base.zendesk",
      "notes": "Update the Zendesk ticket by adding the Jira issue key to the \"Jira Issue Key\" field.",
      "position": [
        1360,
        400
      ],
      "parameters": {
        "id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
        "operation": "update",
        "updateFields": {
          "customFieldsUi": {
            "customFieldsValues": [
              {
                "id": 6689934837021,
                "value": "={{$node[\"Create issue\"].json[\"key\"]}}"
              }
            ]
          }
        }
      },
      "credentials": {
        "zendeskApi": {
          "id": "24",
          "name": "[UPDATE ME]"
        }
      },
      "notesInFlow": true,
      "typeVersion": 1
    },
    {
      "id": "3aa0dff6-f4a5-47c1-9843-271b78bfbf36",
      "name": "Get ticket",
      "type": "n8n-nodes-base.zendesk",
      "position": [
        640,
        300
      ],
      "parameters": {
        "id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
        "operation": "get"
      },
      "credentials": {
        "zendeskApi": {
          "id": "24",
          "name": "[UPDATE ME]"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "efd1f838-226f-4869-83f8-086d31f8a9bc",
      "name": "Determine",
      "type": "n8n-nodes-base.function",
      "notes": "if issue was created already in Jira",
      "position": [
        820,
        300
      ],
      "parameters": {
        "functionCode": "/* configure here =========================================================== */\n/*  Zendesk field ID which represents the \"Jira Issue Key\" field.\n*/\nconst ISSUE_KEY_FIELD_ID = 6689934837021;\n\n/* ========================================================================== */\nnew_items = [];\n\nfor (item of $items(\"Get ticket\")) {\n    \n    // instantiate a new variable for status\n    var custom_fields = item.json[\"custom_fields\"];\n    var jira_issue_key = \"\";\n    for (var i = 0; i < custom_fields.length; i++) {\n        if (custom_fields[i].id == ISSUE_KEY_FIELD_ID) {\n            jira_issue_key = custom_fields[i].value;\n            break;\n        }\n    }\n\n    // push the new item to the new_items array\n    new_items.push({\n        \"Jira issue key\": jira_issue_key\n    });\n}\n\nreturn new_items;"
      },
      "notesInFlow": true,
      "typeVersion": 1
    },
    {
      "id": "41a1c04b-561b-41e3-be6e-fc953319abc1",
      "name": "Create comment to existing issue",
      "type": "n8n-nodes-base.jira",
      "position": [
        1180,
        200
      ],
      "parameters": {
        "comment": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"comment\"]}}",
        "options": {},
        "issueKey": "={{$node[\"Determine\"].json[\"Jira issue key\"]}}",
        "resource": "issueComment"
      },
      "credentials": {
        "jiraSoftwareCloudApi": {
          "id": "23",
          "name": "[UPDATE ME]"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "33e0121e-703d-4c60-b257-a89a99db771a",
      "name": "On new Zendesk ticket",
      "type": "n8n-nodes-base.webhook",
      "position": [
        460,
        300
      ],
      "webhookId": "d596c0c6-7377-4a17-9ed5-6ee953f072b9",
      "parameters": {
        "path": "d596c0c6-7377-4a17-9ed5-6ee953f072b9",
        "options": {},
        "httpMethod": "POST"
      },
      "typeVersion": 1
    }
  ],
  "connections": {
    "IF": {
      "main": [
        [
          {
            "node": "Create comment to existing issue",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Create issue",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Determine": {
      "main": [
        [
          {
            "node": "IF",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Get ticket": {
      "main": [
        [
          {
            "node": "Determine",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Create issue": {
      "main": [
        [
          {
            "node": "Update ticket",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "On new Zendesk ticket": {
      "main": [
        [
          {
            "node": "Get ticket",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}