559 lines
13 KiB
JSON
559 lines
13 KiB
JSON
{
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"meta": {
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"instanceId": "237600ca44303ce91fa31ee72babcdc8493f55ee2c0e8aa2b78b3b4ce6f70bd9"
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},
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"nodes": [
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{
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"id": "9d40c0b9-498f-421c-b731-3a387402b69a",
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"name": "Get last execution timestamp",
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"type": "n8n-nodes-base.functionItem",
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"position": [
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380,
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360
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],
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"parameters": {
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"functionCode": "// Code here will run once per input item.\n// More info and help: https://docs.n8n.io/nodes/n8n-nodes-base.functionItem\n// Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n// Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nif(!staticData.lastExecution){\n staticData.lastExecution = new Date().getTime();\n}\n\nitem.executionTimeStamp = new Date().getTime();\nitem.lastExecution = staticData.lastExecution;\n\n\nreturn item;"
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},
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"typeVersion": 1
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},
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{
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"id": "ddb12f68-1f6b-41fb-bfd4-038697ce4d75",
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"name": "Set new last execution timestamp",
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"type": "n8n-nodes-base.functionItem",
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"position": [
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3280,
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380
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],
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"parameters": {
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"functionCode": "// Code here will run once per input item.\n// More info and help: https://docs.n8n.io/nodes/n8n-nodes-base.functionItem\n// Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n// Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nstaticData.lastExecution = $item(0).$node[\"Get last execution timestamp\"].executionTimeStamp;\n\nreturn item;"
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},
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"executeOnce": true,
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"typeVersion": 1
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},
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{
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"id": "42888df0-1f7e-4990-87b3-3226a474110e",
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"name": "Get tickets created after last execution",
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"type": "n8n-nodes-base.zendesk",
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"position": [
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620,
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360
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],
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"parameters": {
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"options": {
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"query": "=created>{{ $json[\"lastExecution\"] }}",
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"sortBy": "updated_at",
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"sortOrder": "desc"
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},
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"operation": "getAll"
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},
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"credentials": {
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"zendeskApi": {
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"id": "5",
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"name": "Zendesk account"
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}
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},
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"typeVersion": 1
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},
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{
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"id": "2f0f71f6-3d4c-4895-9313-7f47e3b2ed86",
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"name": "Get requester information",
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"type": "n8n-nodes-base.zendesk",
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"position": [
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840,
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460
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],
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"parameters": {
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"id": "={{ $json[\"requester_id\"] }}",
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"resource": "user",
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"operation": "get"
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},
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"credentials": {
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"zendeskApi": {
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"id": "5",
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"name": "Zendesk account"
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}
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},
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"typeVersion": 1
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},
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{
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"id": "284fd54b-bd7b-4fbb-8a14-0c4fa62a3200",
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"name": "Keep only needed requester information",
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"type": "n8n-nodes-base.set",
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"position": [
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1060,
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460
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],
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"parameters": {
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"values": {
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"number": [
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{
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"name": "requester_id",
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"value": "={{ $json[\"id\"] }}"
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}
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],
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"string": [
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{
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"name": "requester_email",
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"value": "={{ $json[\"email\"] }}"
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}
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]
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},
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"options": {},
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"keepOnlySet": true
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},
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"typeVersion": 1
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},
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{
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"id": "17c3b860-60cb-4885-b503-9086b461bde0",
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"name": "Keep only requester owner email",
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"type": "n8n-nodes-base.set",
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"position": [
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2000,
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480
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],
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"parameters": {
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"values": {
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"string": [
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{
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"name": "requester_pipedrive_email",
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"value": "={{ $node[\"Search requester in pipedrive\"].json[\"primary_email\"] }}"
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},
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{
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"name": "requester_pipedrive_owner_email",
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"value": "={{ $json[\"data\"].email }}"
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}
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]
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},
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"options": {},
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"keepOnlySet": true
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},
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"typeVersion": 1
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},
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{
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"id": "a4ccf1d7-5d9f-4c4e-a5b9-c54ed77c5c44",
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"name": "Every 5 minutes",
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"type": "n8n-nodes-base.cron",
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"position": [
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160,
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360
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],
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"parameters": {
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"triggerTimes": {
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"item": [
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{
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"mode": "everyX",
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"unit": "minutes",
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"value": 5
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}
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]
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}
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},
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"typeVersion": 1
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},
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{
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"id": "99fb51d8-0d93-4db9-868d-757046d1bdc2",
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"name": "Add requester information to ticket data",
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"type": "n8n-nodes-base.merge",
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"position": [
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1280,
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380
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],
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"parameters": {
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"mode": "mergeByKey",
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"propertyName1": "requester_id",
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"propertyName2": "requester_id"
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},
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"typeVersion": 1
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},
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{
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"id": "a4c7acd0-b2b6-48bb-b7b7-d2826ddb1f9d",
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"name": "Search requester in pipedrive",
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"type": "n8n-nodes-base.pipedrive",
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"position": [
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1560,
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480
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],
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"parameters": {
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"term": "={{ $json[\"requester_email\"] }}",
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"resource": "person",
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"operation": "search",
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"additionalFields": {
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"fields": "email"
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}
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},
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"credentials": {
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"pipedriveApi": {
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"id": "1",
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"name": "Pipedrive account"
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}
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},
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"typeVersion": 1
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},
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{
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"id": "7a8a3bf3-9f57-40ad-a31f-45522264f101",
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"name": "Get owner information of Pipedrive contact",
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"type": "n8n-nodes-base.httpRequest",
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"position": [
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1780,
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480
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],
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"parameters": {
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"url": "=https://n8n.pipedrive.com/api/v1/users/{{$json[\"owner\"][\"id\"]}}",
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"options": {},
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"authentication": "predefinedCredentialType",
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"nodeCredentialType": "pipedriveApi"
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},
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"credentials": {
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"pipedriveApi": {
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"id": "1",
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"name": "Pipedrive account"
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}
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},
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"typeVersion": 2
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},
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{
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"id": "64a7fc0c-ddb4-4d84-86a6-3e9bd361ce46",
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"name": "Get agents and admins",
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"type": "n8n-nodes-base.zendesk",
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"position": [
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1780,
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700
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],
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"parameters": {
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"filters": {
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"role": [
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"agent",
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"admin"
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]
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},
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"resource": "user",
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"operation": "getAll",
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"returnAll": true
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},
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"credentials": {
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"zendeskApi": {
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"id": "5",
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"name": "Zendesk account"
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}
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},
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"typeVersion": 1
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},
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{
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"id": "0117d5f8-e9b2-46c9-9777-7ae82e002cc2",
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"name": "Keep only email and Id",
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"type": "n8n-nodes-base.set",
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"position": [
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2000,
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700
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],
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"parameters": {
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"values": {
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"string": [
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{
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"name": "agent_email",
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"value": "={{ $json[\"email\"] }}"
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},
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{
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"name": "agent_id",
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"value": "={{ $json[\"id\"] }}"
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}
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]
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},
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"options": {},
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"keepOnlySet": true
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},
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"typeVersion": 1
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},
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{
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"id": "eaa7b072-0499-4b3a-96af-433d3afc12f9",
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"name": "Add Pipedrive agent data to pipedrive contact information",
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"type": "n8n-nodes-base.merge",
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"position": [
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2280,
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500
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],
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"parameters": {
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"mode": "mergeByKey",
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"propertyName1": "requester_pipedrive_owner_email",
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"propertyName2": "agent_email"
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},
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"typeVersion": 1
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},
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{
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"id": "b9619e3d-c951-47ae-bbb5-db50e7ae5abe",
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"name": "Add contact owner to ticket data",
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"type": "n8n-nodes-base.merge",
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"position": [
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2540,
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400
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],
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"parameters": {
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"mode": "mergeByKey",
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"propertyName1": "requester_email",
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"propertyName2": "requester_pipedrive_email"
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},
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"typeVersion": 1
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},
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{
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"id": "14f88f5f-2bab-42f2-bea7-a7566e6d45b1",
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"name": "Contact exists in Pipedrive",
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"type": "n8n-nodes-base.if",
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"position": [
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2760,
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400
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],
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"parameters": {
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"conditions": {
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"string": [
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{
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"value1": "={{ $json[\"agent_id\"] }}",
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"operation": "isNotEmpty"
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}
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]
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}
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},
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"typeVersion": 1
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},
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{
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"id": "38da1ccc-3d23-41cd-84b3-6fc249aedca5",
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"name": "Change assignee to Pipedrive contact owner",
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"type": "n8n-nodes-base.zendesk",
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"position": [
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3020,
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380
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],
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"parameters": {
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"id": "={{ $json[\"id\"] }}",
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"operation": "update",
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"updateFields": {
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"assigneeEmail": "={{$json[\"requester_pipedrive_owner_email\"]}}"
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}
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},
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"credentials": {
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"zendeskApi": {
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"id": "5",
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"name": "Zendesk account"
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}
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},
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"typeVersion": 1
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},
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{
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"id": "4295e0e2-88e8-4f93-8432-47fff452cfc5",
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"name": "Add a note requester not found",
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"type": "n8n-nodes-base.zendesk",
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"position": [
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3020,
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580
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],
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"parameters": {
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"id": "={{ $json[\"id\"] }}",
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"operation": "update",
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"updateFields": {
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"internalNote": "Requester not found in Pipedrive"
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}
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},
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"credentials": {
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"zendeskApi": {
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"id": "5",
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"name": "Zendesk account"
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}
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},
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"typeVersion": 1
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}
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],
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"connections": {
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"Every 5 minutes": {
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"main": [
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[
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{
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"node": "Get last execution timestamp",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Get agents and admins": {
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"main": [
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[
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{
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"node": "Keep only email and Id",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Keep only email and Id": {
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"main": [
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[
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{
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"node": "Add Pipedrive agent data to pipedrive contact information",
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"type": "main",
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"index": 1
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}
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]
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]
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},
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"Get requester information": {
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"main": [
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[
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{
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"node": "Keep only needed requester information",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Contact exists in Pipedrive": {
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"main": [
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[
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{
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"node": "Change assignee to Pipedrive contact owner",
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"type": "main",
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"index": 0
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}
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],
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[
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{
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"node": "Add a note requester not found",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Get last execution timestamp": {
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"main": [
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[
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{
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"node": "Get tickets created after last execution",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Search requester in pipedrive": {
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"main": [
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[
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{
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"node": "Get owner information of Pipedrive contact",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Add a note requester not found": {
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"main": [
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[
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{
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"node": "Set new last execution timestamp",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Keep only requester owner email": {
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"main": [
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[
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{
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"node": "Add Pipedrive agent data to pipedrive contact information",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Add contact owner to ticket data": {
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"main": [
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[
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{
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"node": "Contact exists in Pipedrive",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Keep only needed requester information": {
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"main": [
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[
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{
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"node": "Add requester information to ticket data",
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"type": "main",
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"index": 1
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}
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]
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]
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},
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"Add requester information to ticket data": {
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"main": [
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[
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{
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"node": "Search requester in pipedrive",
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"type": "main",
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"index": 0
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},
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{
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"node": "Add contact owner to ticket data",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Get tickets created after last execution": {
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"main": [
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[
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{
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"node": "Add requester information to ticket data",
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"type": "main",
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"index": 0
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},
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{
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"node": "Get requester information",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Change assignee to Pipedrive contact owner": {
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"main": [
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[
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{
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"node": "Set new last execution timestamp",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Get owner information of Pipedrive contact": {
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"main": [
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[
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{
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"node": "Keep only requester owner email",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Add Pipedrive agent data to pipedrive contact information": {
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"main": [
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[
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{
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"node": "Add contact owner to ticket data",
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"type": "main",
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"index": 1
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}
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]
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]
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}
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}
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} |