441 lines
11 KiB
JSON
441 lines
11 KiB
JSON
{
|
|
"meta": {
|
|
"instanceId": "237600ca44303ce91fa31ee72babcdc8493f55ee2c0e8aa2b78b3b4ce6f70bd9"
|
|
},
|
|
"nodes": [
|
|
{
|
|
"id": "dcd5f025-9af9-4e3a-96fc-25a33dcc6c00",
|
|
"name": "Ticket Exists",
|
|
"type": "n8n-nodes-base.if",
|
|
"position": [
|
|
900,
|
|
320
|
|
],
|
|
"parameters": {
|
|
"conditions": {
|
|
"string": [
|
|
{
|
|
"value1": "={{ $json[\"external_id\"] }}",
|
|
"operation": "isNotEmpty"
|
|
}
|
|
]
|
|
}
|
|
},
|
|
"typeVersion": 1
|
|
},
|
|
{
|
|
"id": "a5e8ec4d-bc80-4153-a677-91be2e7d02b7",
|
|
"name": "Get user data of Ticket requester",
|
|
"type": "n8n-nodes-base.zendesk",
|
|
"position": [
|
|
220,
|
|
480
|
|
],
|
|
"parameters": {
|
|
"id": "={{ $json[\"requester_id\"] }}",
|
|
"resource": "user",
|
|
"operation": "get"
|
|
},
|
|
"credentials": {
|
|
"zendeskApi": {
|
|
"id": "5",
|
|
"name": "Zendesk account"
|
|
}
|
|
},
|
|
"typeVersion": 1
|
|
},
|
|
{
|
|
"id": "6dc07af8-d446-4704-9a08-e65f89772a9b",
|
|
"name": "Only keep needed data",
|
|
"type": "n8n-nodes-base.set",
|
|
"position": [
|
|
440,
|
|
480
|
|
],
|
|
"parameters": {
|
|
"values": {
|
|
"number": [
|
|
{
|
|
"name": "id",
|
|
"value": "={{ $json[\"id\"] }}"
|
|
},
|
|
{
|
|
"name": "contactExternalId",
|
|
"value": "={{ $json[\"external_id\"] }}"
|
|
}
|
|
],
|
|
"string": [
|
|
{
|
|
"name": "contactEmail",
|
|
"value": "={{ $json[\"email\"] }}"
|
|
},
|
|
{
|
|
"name": "contactName",
|
|
"value": "={{ $json[\"name\"] }}"
|
|
}
|
|
]
|
|
},
|
|
"options": {},
|
|
"keepOnlySet": true
|
|
},
|
|
"typeVersion": 1
|
|
},
|
|
{
|
|
"id": "c3ca22e4-ae76-49ee-b117-f6da9d90ec1a",
|
|
"name": "Add user data",
|
|
"type": "n8n-nodes-base.merge",
|
|
"position": [
|
|
640,
|
|
320
|
|
],
|
|
"parameters": {
|
|
"mode": "mergeByKey",
|
|
"propertyName1": "requester_id",
|
|
"propertyName2": "id"
|
|
},
|
|
"typeVersion": 1
|
|
},
|
|
{
|
|
"id": "713b919a-3a39-4466-b9b8-cc3575f02e45",
|
|
"name": "Update existing ticket",
|
|
"type": "n8n-nodes-base.hubspot",
|
|
"position": [
|
|
1280,
|
|
300
|
|
],
|
|
"parameters": {
|
|
"resource": "ticket",
|
|
"ticketId": "={{ $json[\"external_id\"] }}",
|
|
"operation": "update",
|
|
"updateFields": {
|
|
"ticketName": "={{ $json[\"raw_subject\"] }}",
|
|
"description": "={{ $json[\"description\"] }}"
|
|
},
|
|
"authentication": "oAuth2"
|
|
},
|
|
"credentials": {
|
|
"hubspotOAuth2Api": {
|
|
"id": "21",
|
|
"name": "HubSpot account"
|
|
}
|
|
},
|
|
"typeVersion": 1,
|
|
"continueOnFail": true
|
|
},
|
|
{
|
|
"id": "1eb40a93-2d36-4b3e-a39d-f19f369adc4e",
|
|
"name": "Update Zendesk ticket with External Id",
|
|
"type": "n8n-nodes-base.zendesk",
|
|
"position": [
|
|
2020,
|
|
480
|
|
],
|
|
"parameters": {
|
|
"id": "={{ $node[\"Contact Exists\"].json[\"id\"] }}",
|
|
"operation": "update",
|
|
"updateFields": {
|
|
"externalId": "={{ $json[\"objectId\"] }}"
|
|
}
|
|
},
|
|
"credentials": {
|
|
"zendeskApi": {
|
|
"id": "5",
|
|
"name": "Zendesk account"
|
|
}
|
|
},
|
|
"typeVersion": 1
|
|
},
|
|
{
|
|
"id": "a11c8809-c22f-40f5-a019-79274eba4d70",
|
|
"name": "Get last execution timestamp",
|
|
"type": "n8n-nodes-base.functionItem",
|
|
"position": [
|
|
-260,
|
|
300
|
|
],
|
|
"parameters": {
|
|
"functionCode": "// Code here will run once per input item.\n// More info and help: https://docs.n8n.io/nodes/n8n-nodes-base.functionItem\n// Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n// Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nif(!staticData.lastExecution){\n staticData.lastExecution = new Date().toISOString();\n}\n\nitem.executionTimeStamp = new Date().toISOString();\nitem.lastExecution = staticData.lastExecution;\n\n\nreturn item;"
|
|
},
|
|
"typeVersion": 1
|
|
},
|
|
{
|
|
"id": "a62685c9-f786-4e7c-9e2d-cdcb1e0a3aea",
|
|
"name": "Get tickets updated after last execution",
|
|
"type": "n8n-nodes-base.zendesk",
|
|
"position": [
|
|
-40,
|
|
300
|
|
],
|
|
"parameters": {
|
|
"options": {
|
|
"query": "=updated>{{ $json[\"lastExecution\"] }}",
|
|
"sortBy": "updated_at",
|
|
"sortOrder": "desc"
|
|
},
|
|
"operation": "getAll"
|
|
},
|
|
"credentials": {
|
|
"zendeskApi": {
|
|
"id": "5",
|
|
"name": "Zendesk account"
|
|
}
|
|
},
|
|
"typeVersion": 1
|
|
},
|
|
{
|
|
"id": "c1b23aa8-a9f6-4966-b1dc-fe48c203364c",
|
|
"name": "Set new last execution timestamp",
|
|
"type": "n8n-nodes-base.functionItem",
|
|
"position": [
|
|
2360,
|
|
300
|
|
],
|
|
"parameters": {
|
|
"functionCode": "// Code here will run once per input item.\n// More info and help: https://docs.n8n.io/nodes/n8n-nodes-base.functionItem\n// Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n// Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nstaticData.lastExecution = $item(0).$node[\"Get last execution timestamp\"].executionTimeStamp;\n\nreturn item;"
|
|
},
|
|
"executeOnce": true,
|
|
"typeVersion": 1
|
|
},
|
|
{
|
|
"id": "97ae70de-bce8-4861-a256-17002625da58",
|
|
"name": "Every 5 minutes",
|
|
"type": "n8n-nodes-base.cron",
|
|
"position": [
|
|
-460,
|
|
300
|
|
],
|
|
"parameters": {
|
|
"triggerTimes": {
|
|
"item": [
|
|
{
|
|
"mode": "everyX",
|
|
"unit": "minutes",
|
|
"value": 5
|
|
}
|
|
]
|
|
}
|
|
},
|
|
"typeVersion": 1
|
|
},
|
|
{
|
|
"id": "1d2dd552-175c-4405-b304-d4136dd2968b",
|
|
"name": "Create new Ticket",
|
|
"type": "n8n-nodes-base.hubspot",
|
|
"position": [
|
|
1780,
|
|
480
|
|
],
|
|
"parameters": {
|
|
"stageId": "1",
|
|
"resource": "ticket",
|
|
"pipelineId": "0",
|
|
"ticketName": "={{ $node['Ticket Exists'].json[\"raw_subject\"] }}",
|
|
"authentication": "oAuth2",
|
|
"additionalFields": {
|
|
"description": "={{ $node['Ticket Exists'].json[\"description\"] }}",
|
|
"associatedContactIds": "={{ [].concat($node[\"Create or update contact\"].json[\"vid\"]) }}"
|
|
}
|
|
},
|
|
"credentials": {
|
|
"hubspotOAuth2Api": {
|
|
"id": "21",
|
|
"name": "HubSpot account"
|
|
}
|
|
},
|
|
"executeOnce": false,
|
|
"typeVersion": 1
|
|
},
|
|
{
|
|
"id": "e2217f74-f1b2-4449-9937-543758a333ea",
|
|
"name": "Update External Id in Zendesk for contact",
|
|
"type": "n8n-nodes-base.zendesk",
|
|
"position": [
|
|
1520,
|
|
480
|
|
],
|
|
"parameters": {
|
|
"id": "={{ $node[\"Ticket Exists\"].json[\"requester_id\"] }}",
|
|
"resource": "user",
|
|
"operation": "update",
|
|
"updateFields": {
|
|
"external_id": "={{ $json[\"vid\"] }}"
|
|
}
|
|
},
|
|
"credentials": {
|
|
"zendeskApi": {
|
|
"id": "5",
|
|
"name": "Zendesk account"
|
|
}
|
|
},
|
|
"typeVersion": 1
|
|
},
|
|
{
|
|
"id": "144a3395-9f61-4aad-99e0-4a689145f93d",
|
|
"name": "Create or update contact",
|
|
"type": "n8n-nodes-base.hubspot",
|
|
"position": [
|
|
1280,
|
|
480
|
|
],
|
|
"parameters": {
|
|
"email": "={{ $json[\"contactEmail\"] }}",
|
|
"resource": "contact",
|
|
"authentication": "oAuth2",
|
|
"additionalFields": {}
|
|
},
|
|
"credentials": {
|
|
"hubspotOAuth2Api": {
|
|
"id": "21",
|
|
"name": "HubSpot account"
|
|
}
|
|
},
|
|
"typeVersion": 1
|
|
}
|
|
],
|
|
"connections": {
|
|
"Add user data": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Ticket Exists",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Ticket Exists": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Update existing ticket",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
],
|
|
[
|
|
{
|
|
"node": "Create or update contact",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Every 5 minutes": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Get last execution timestamp",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Create new Ticket": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Update Zendesk ticket with External Id",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Only keep needed data": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Add user data",
|
|
"type": "main",
|
|
"index": 1
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Update existing ticket": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Set new last execution timestamp",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Create or update contact": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Update External Id in Zendesk for contact",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Get last execution timestamp": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Get tickets updated after last execution",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Get user data of Ticket requester": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Only keep needed data",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Update Zendesk ticket with External Id": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Set new last execution timestamp",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Get tickets updated after last execution": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Get user data of Ticket requester",
|
|
"type": "main",
|
|
"index": 0
|
|
},
|
|
{
|
|
"node": "Add user data",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Update External Id in Zendesk for contact": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Create new Ticket",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
}
|
|
}
|
|
} |