147 lines
3.7 KiB
JSON
147 lines
3.7 KiB
JSON
{
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"id": 4,
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"name": "Zammad Open Tickets",
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"nodes": [
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{
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"name": "On clicking 'execute'",
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"type": "n8n-nodes-base.manualTrigger",
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"position": [
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-40,
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340
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],
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"parameters": {},
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"typeVersion": 1
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},
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{
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"name": "Ticket Filtering",
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"type": "n8n-nodes-base.function",
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"notes": "Filter tickets by status.",
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"position": [
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400,
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460
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],
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"parameters": {
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"functionCode": "let newTickets = 0\nlet openTickets = 0\nlet pendingReminder = 0\nlet pendingClose = 0\n\nfor (let i = 0; i < items.length; i++) {\n const ticket = items[i]\n if (ticket.json.state_id === 1) {\n newTickets++\n }\n if (ticket.json.state_id === 2) {\n openTickets++\n }\n if (ticket.json.state_id === 3) {\n pendingReminder++\n }\n if (ticket.json.state_id === 7) {\n pendingClose++\n }\n}\n\nreturn [{\n json: {\n \"new\": newTickets,\n open: openTickets,\n pendingReminder: pendingReminder,\n pendingClose: pendingClose\n }\n}];"
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},
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"executeOnce": true,
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"notesInFlow": true,
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"typeVersion": 1
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},
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{
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"name": "List Tickets",
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"type": "n8n-nodes-base.zammad",
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"notes": "Get all tickets.",
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"position": [
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200,
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460
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],
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"parameters": {
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"resource": "ticket",
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"operation": "getAll",
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"returnAll": true
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},
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"credentials": {
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"zammadTokenAuthApi": {
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"id": "7",
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"name": "Zammad Token Auth account"
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}
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},
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"notesInFlow": true,
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"typeVersion": 1
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},
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{
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"name": "Notify for Standup",
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"type": "n8n-nodes-base.zulip",
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"notes": "Sends a summary to customer support stream.",
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"position": [
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580,
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460
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],
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"parameters": {
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"topic": "=tickets",
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"stream": "=customer support",
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"content": "=:ticket: Support Tickets Summary:\n* Open: {{$node[\"Ticket Filtering\"].json[\"open\"]}}\n* New:{{$node[\"Ticket Filtering\"].json[\"new\"]}}\n* Pending Close {{$node[\"Ticket Filtering\"].json[\"pendingClose\"]}}\n* Pending Reminder {{$node[\"Ticket Filtering\"].json[\"pendingReminder\"]}}",
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"operation": "sendStream"
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},
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"credentials": {
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"zulipApi": {
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"id": "1",
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"name": "Zulip n8n Bot"
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}
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},
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"executeOnce": true,
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"notesInFlow": true,
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"typeVersion": 1
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},
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{
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"name": "Standup Cron",
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"type": "n8n-nodes-base.cron",
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"notes": "Daily stand-up open days.",
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"position": [
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-40,
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560
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],
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"parameters": {
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"triggerTimes": {
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"item": [
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{
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"mode": "custom",
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"cronExpression": "0 30 8 * * 1-5"
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}
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]
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}
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},
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"executeOnce": true,
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"notesInFlow": true,
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"typeVersion": 1
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}
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],
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"active": true,
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"settings": {},
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"connections": {
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"List Tickets": {
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"main": [
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[
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{
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"node": "Ticket Filtering",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Standup Cron": {
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"main": [
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[
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{
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"node": "List Tickets",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Ticket Filtering": {
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"main": [
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[
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{
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"node": "Notify for Standup",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"On clicking 'execute'": {
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"main": [
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[
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{
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"node": "List Tickets",
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"type": "main",
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"index": 0
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}
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]
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]
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}
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}
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} |